Terms & Conditions

Welcome to By Christie, Please read the following terms and conditions carefully before booking. By making an appointment with By Christie, you agree to the terms below. Deposits: A deposit is required to secure your appointment and is non-refundable. Your deposit must be paid within 3 hours of booking. If payment is not received within this timeframe, your appointment time will released for other clients to book. Rescheduling: You may transfer your appointment once, provided at least 48 hours' notice is given. Any further transfers will require a new deposit. If you need to cancel or reschedule but do not have a new date selected, your deposit may be held as store credit for up to 3 months. Once the credit has been used toward a booking as a new deposit, it cannot be transferred again. Cancellations: If By Christie needs to cancel or reschedule your appointment due to unforeseen circumstances, your deposit will be transferred to a future booking. Late Arrivals: If you arrive more than 15 minutes late, your appointment may be cancelled if there is not enough time to complete the service. In this case, your deposit will be forfeited. No-Shows: If you fail to attend your appointment without notice, By Christie may refuse future bookings. Children and Babies: Children are not permitted at appointments for health, safety and hygiene reasons. Illness and Skin Conditions: Please do not attend your appointment if you are experiencing flu like symptoms, a contagious illness, or an active skin or eye condition. This includes cold sores, conjunctivitis, contagious rashes, infections, warts, or any other condition that may present a hygiene risk. By Christie reserves the right to refuse service where there is a health or hygiene concern. Deposits will not be refunded if you arrive with a condition that prevents the service from being completed. Allergies: Please advise By Christie of any known allergies or sensitivities before your appointment. By Christie cannot guarantee that a client will not experience an allergic or sensitivity reaction to products used during the service. Additional Services: Any additional services requested during your appointment will be added to the final balance. Service Downgrades: If you choose to downgrade to a lower-priced service at your appointment, you will still be required to pay the full price of the service originally booked, as that appointment time was reserved for you. Clothing and Personal Items: By Christie is not responsible for accidental damage or staining to clothing or personal belongings during your appointment. Please wear something suitable for a makeup service. Damage to Products or Equipment: If you or anyone accompanying you damages makeup products, brushes, furniture or equipment, you will be required to cover the cost of repair or replacement. Travel and Parking: If By Christie is required to travel to your location, any parking fees or additional charges incurred will be added to your final balance. Payment: Payment is due in full at the end of your appointment. Weddings: For wedding bookings, the final balance must be paid in full no later than the day prior to the booking. Photography and Social Media: By Christie may take photographs of completed makeup looks for portfolio, website, social media and promotional purposes. If you do not wish to be photographed or have your images used, please advise By Christie before your appointment or before photographs are taken. Agreement: By booking an appointment with By Christie, you confirm that you have read, understood and agreed to these terms and conditions.